Dubai Health Authority highlights AI-powered ‘Risk Radar' system at World Health Expo 2026
United Arab Emirates, Dubai, 11 February 2026: The Dubai Health Authority (DHA) highlighted its AI-powered “Risk Radar" system for its Customer Service Centre at World Health Expo 2026, designed to strengthen service quality monitoring and enhance customer interaction. The system operates as an analytical platform that reviews incoming calls to the Authority's Customer Service Centre from the moment they begin. It uses artificial intelligence to help assess interaction patterns and identify cases that may require timely follow-up. It analyses a range of factors, including call quality, sentiment, tone of voice, frequency of contac
United Arab Emirates, Dubai, 11 February 2026: The Dubai Health Authority (DHA) highlighted its AI-powered “Risk Radar" system for its Customer Service Centre at World Health Expo 2026, designed to strengthen service quality monitoring and enhance customer interaction.
The system operates as an analytical platform that reviews incoming calls to the Authority's Customer Service Centre from the moment they begin. It uses artificial intelligence to help assess interaction patterns and identify cases that may require timely follow-up.
It analyses a range of factors, including call quality, sentiment, tone of voice, frequency of contac
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